• 建立(li)企業(ye)(ye)管(guan)理(li)人員對績效(xiao)(xiao)管(guan)理(li)的(de)正確認知，從企業(ye)(ye)經(jing)營層面分析思考如(ru)何建立(li)企業(ye)(ye)整(zheng)體的(de)績效(xiao)(xiao)考核(he)指(zhi)標體系(xi)

• 掌握(wo)績效(xiao)指標分(fen)解的技巧(qiao)與工具運用方法、績效(xiao)考(kao)核標準與權重設(she)計的要點(dian)等(deng)實(shi)務內容，推動績效(xiao)考(kao)核的實(shi)效(xiao)性

• 掌握績(ji)效(xiao)面談的(de)要點技巧，提升員工接(jie)受(shou)績(ji)效(xiao)考核與改進的(de)意愿度

內容要點

• 破冰，講師自我介紹

• 學習(xi)小組(zu)建立、學習(xi)內(nei)容(rong)說明

輸出成果

• 塑造學習(xi)氛圍(wei)、明確學習(xi)目標(biao)

一、認知績效管理與考核

工具/表單/模型

• 績效管理閉環模型

• OGSM模型

• SWOT分析法

• 頭腦風暴法

• 魚骨圖

輸出成果

• 剖析績(ji)效(xiao)管(guan)理(li)與考核(he)(he)的常見問題，破除重考核(he)(he)輕管(guan)理(li)的錯(cuo)誤認知

• 掌握關鍵績效指標（KPI）設計的要點與方法技巧，通過實操練習提升KPI 設計的能力

• 掌握(wo)績效(xiao)面談的要點技巧，提升(sheng)員工接受績效(xiao)考(kao)核(he)與改進的意(yi)愿度

二、績效管理常見問題分析

1. 缺乏目標共識--本位主義傾(qing)向，沒(mei)有大局觀

2. 缺乏要點監控—目標分(fen)解沒有抓住關鍵要因

3. 缺乏責任意(yi)識—員工參與度低(di)績(ji)效溝通不良

三、績效管理的三個層面

1. 績效考核

2. 績效診斷

3. 績效提升

四、建立以KPI為核心的績效指標體系

1. KPI績效指標分解原則

• 二八法則的運用

• 分析成功關鍵要因

2. KPI指標設計(ji)常(chang)用(yong)工具運用(yong)

• OGSM模型

• SWOT分析

• 標桿分析

• 頭腦風暴

• 要因分析

3. KPI分解要點

4. 部門間KPI對接與互鎖要點

5. 績(ji)效指(zhi)標標準設定方(fang)法

• 標桿法

• 數據法

• 對比法

6. KPI績效指標權重(zhong)設計要點

五、基于績效考核與素質考核的人才盤點

六、績效面談技巧

1. 績效面談的目的

• 對績效(xiao)的表(biao)現雙方有一致的看(kan)法。

• 指出優(you)點(dian)所在(zai)與(yu)待(dai)改進的缺點(dian)。

• 雙(shuang)方對(dui)某項缺點(dian)所訂的改進(jin)計劃看法一致

• 協議下一個考核階段(duan)工作要項及(ji)績(ji)效標準(zhun)

2. 績效面(mian)談(tan)的原則與技巧

• 建立并維(wei)護(hu)彼此的信賴

• 鼓勵部屬說話、傾聽而不要(yao)打岔

• 集中于未來而非既往

• 優點與缺點并重

• 以積極的方式結束面(mian)談

七、Q&A

賈老師 上海威才咨詢 | 資深講師

曾歷任顧問咨詢(xun)公(gong)司總(zong)經(jing)理(li)、綜合(he)性集團(tuan)/投資(zi)集團(tuan)公(gong)司人力資(zi)源(yuan)總(zong)監、大型培(pei)訓(xun)中心經(jing)理(li)等職，具有(you)多種體制背景(jing)（國(guo)企(qi)(qi)，外企(qi)(qi)，民企(qi)(qi)）企(qi)(qi)業(ye)(ye)經(jing)營管理(li)工作經(jing)驗，二十(shi)多年人力資(zi)源(yuan)與(yu)企(qi)(qi)業(ye)(ye)管理(li)實務(wu)心得。專精于企(qi)(qi)業(ye)(ye)戰略發展、人力資(zi)源(yuan)管理(li)與(yu)領導力提升(sheng)領域。

注重簡易實效的管(guan)理(li)理(li)念，以實操性(xing)、啟(qi)發性(xing)、引導性(xing)見長(chang)，重視與學員間的互(hu)動(dong)交流，使學員能夠“學有所(suo)得(de)，得(de)之(zhi)能用”。

現   任：

上海復旦大學復泰商學院特約(yue)講師

上海交(jiao)大海外(wai)教育(yu)學院特(te)約講(jiang)師

寶鋼集團人才開發學(xue)院特(te)約講師

上海(hai)財經(jing)大學商學院特(te)約(yue)講(jiang)師

主要學習研修：歷史、教育心理、工商管理

擅長課程：《企業內講師訓(xun)練(lian)》、《企業內教育(yu)訓(xun)練(lian)規劃實務》、《人(ren)力資源管(guan)理與(yu)發展》系列(lie)課程(cheng)、《管(guan)理與(yu)領導技能(neng)》系列(lie)課程(cheng)等(deng)。

部分內訓服務企業：

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電子業：達豐電(dian)(dian)(dian)(dian)(dian)(dian)腦(nao)、英業達集(ji)團(tuan)(tuan)、中(zhong)興通訊有(you)限(xian)公(gong)司(si)、東方(fang)通信(xin)(xin)集(ji)團(tuan)(tuan)、波(bo)導股份有(you)限(xian)公(gong)司(si)、大唐電(dian)(dian)(dian)(dian)(dian)(dian)信(xin)(xin)、神州(zhou)數碼有(you)限(xian)公(gong)司(si)、上海(hai)欣(xin)泰(tai)(tai)通信(xin)(xin)技術(shu)有(you)限(xian)公(gong)司(si)、凱虹(hong)電(dian)(dian)(dian)(dian)(dian)(dian)子(zi)(zi)、華威電(dian)(dian)(dian)(dian)(dian)(dian)子(zi)(zi)、歐亞測量（徠卡(ka)）、華虹(hong)NEC、創值工業、東軟集(ji)團(tuan)(tuan)、蘇州(zhou)三星(xing)電(dian)(dian)(dian)(dian)(dian)(dian)子(zi)(zi)、保力馬科技、金(jin)斯頓(dun)芯片、達方(fang)電(dian)(dian)(dian)(dian)(dian)(dian)子(zi)(zi)、明基(ji)集(ji)團(tuan)(tuan)、泰(tai)(tai)金(jin)寶(bao)電(dian)(dian)(dian)(dian)(dian)(dian)子(zi)(zi)、峻(jun)凌電(dian)(dian)(dian)(dian)(dian)(dian)子(zi)(zi)、AMD、英順(shun)達電(dian)(dian)(dian)(dian)(dian)(dian)子(zi)(zi)、貝嶺電(dian)(dian)(dian)(dian)(dian)(dian)子(zi)(zi)、滬(hu)士(shi)電(dian)(dian)(dian)(dian)(dian)(dian)子(zi)(zi)、揚宣電(dian)(dian)(dian)(dian)(dian)(dian)子(zi)(zi)、廣達電(dian)(dian)(dian)(dian)(dian)(dian)腦(nao)、上海(hai)儀表、揚名光學、樓氏電(dian)(dian)(dian)(dian)(dian)(dian)子(zi)(zi)、三原(yuan)電(dian)(dian)(dian)(dian)(dian)(dian)纜、千欣(xin)儀器、愛威電(dian)(dian)(dian)(dian)(dian)(dian)子(zi)(zi)、德(de)國(guo)巴魯(lu)夫（上海(hai)）、四川長(chang)虹(hong)、上海(hai)天(tian)道啟科

零售業：香港新世界百貨、上海第一(yi)八佰伴(ban)、上海東方(fang)商(shang)廈、山東三聯(lian)集團(tuan)(tuan)、上海聯(lian)華超市、華地企業（集團(tuan)(tuan)）、永樂家電、蘇寧電器、李寧體育、美津(jin)濃、百安居

信息業：盛大網(wang)絡、上(shang)海(hai)電(dian)子(zi)商(shang)務管(guan)理有(you)(you)限公(gong)司(si)、上(shang)海(hai)有(you)(you)線網(wang)絡有(you)(you)限公(gong)司(si)（上(shang)海(hai)熱(re)線）中(zhong)國(guo)(上(shang)海(hai))電(dian)信(xin)、中(zhong)國(guo)移動、上(shang)海(hai)郵電(dian)通(tong)信(xin)、法(fa)國(guo)申(shen)美（上(shang)海(hai)）商(shang)品檢(jian)驗檢(jian)測公(gong)司(si)、中(zhong)國(guo)(蘇(su)州)電(dian)信(xin)、湖北通(tong)信(xin)服務公(gong)司(si)

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流通業：中國(guo)(guo)遠洋運(yun)(yun)輸（集(ji)團(tuan)(tuan)）、百歲物流、圣(sheng)澤集(ji)團(tuan)(tuan)、上(shang)(shang)海(hai)圖書進(jin)出(chu)(chu)口公(gong)司(si)(si)、上(shang)(shang)海(hai)大眾集(ji)團(tuan)(tuan)、上(shang)(shang)海(hai)滬東集(ji)裝(zhuang)箱碼(ma)頭有限(xian)公(gong)司(si)(si)、丹沙中福貨運(yun)(yun)（DHL）、上(shang)(shang)氣銷售、上(shang)(shang)海(hai)恒(heng)榮貨運(yun)(yun)有限(xian)公(gong)司(si)(si)、上(shang)(shang)海(hai)磁浮交通、臺(tai)驊國(guo)(guo)際、中國(guo)(guo)國(guo)(guo)際航(hang)空、上(shang)(shang)海(hai)浦東國(guo)(guo)際集(ji)裝(zhuang)箱碼(ma)頭有限(xian)公(gong)司(si)(si)、上(shang)(shang)海(hai)外高(gao)橋(qiao)貿易(yi)進(jin)出(chu)(chu)口有限(xian)公(gong)司(si)(si)、上(shang)(shang)海(hai)東方遠航(hang)物流有限(xian)公(gong)司(si)(si)、上(shang)(shang)海(hai)浦東國(guo)(guo)際機(ji)場

金融業：上海浦(pu)東發展(zhan)銀行、中國銀行、新華人(ren)壽、生命(ming)人(ren)壽、交(jiao)通(tong)銀行、廣(guang)州天(tian)河(he)信用社(she)、交(jiao)銀施(shi)羅德基金(jin)、國泰君(jun)安證(zheng)券、建設銀行

食品業：山東秦老太食品、海霸王食品、養生堂、東福集團(tuan)、福喜(xi)食品、立頓茶(cha)、上(shang)海高揚國(guo)際(ji)卷煙(yan)公(gong)司、德之(zhi)馨香(xiang)料、上(shang)海煙(yan)草(cao)集團(tuan)、不凡帝(di)梅特(te)勒糖(tang)果、中萃食品有限公(gong)司、農夫(fu)山泉、三得利啤酒、貝因(yin)美集團(tuan)、浙江商源食品、統一集團(tuan)、箭(jian)牌糖(tang)果

其  它：韋(wei)博英語、德勤會計事務所、上海(hai)興國賓(bin)館(guan)、中(zhong)國電力(li)投(tou)資集(ji)團、上海(hai)集(ji)成電路研究中(zhong)心、上海(hai)文(wen)廣新(xin)聞傳(chuan)媒(mei)(mei)集(ji)團（SMG）、秦山核電公(gong)(gong)(gong)司、上海(hai)人民廣播電臺、文(wen)新(xin)報(bao)業(ye)集(ji)團、上海(hai)現代設計集(ji)團、新(xin)華傳(chuan)媒(mei)(mei)集(ji)團、田灣核電公(gong)(gong)(gong)司、華映文(wen)化傳(chuan)媒(mei)(mei)、寶潔(jie)公(gong)(gong)(gong)司、上海(hai)證券(quan)報(bao)社